Refund Policy

All Sales Are Final

Due to the instant-delivery, digital nature of our products, all sales are final. Once a download link has been issued, the product has been delivered and we are unable to process a standard return.

We encourage you to review product descriptions, previews, and included file details carefully before completing your purchase. If you have questions about a product before buying, reach out to us at team@pixelflip.madethis.app.

Exceptions We Consider

We will review refund or replacement requests in the following circumstances:

• Corrupted or unreadable file — If a delivered file is corrupted, broken, or fails to open in standard software, we will replace it or issue a refund at our discretion.
• Incorrect product delivered — If you received a file that is materially different from what was described on the product page, we will make it right.

How to Request a Resolution

To request a resolution, email team@pixelflip.madethis.app within 7 days of your purchase. Please include:

• Your order ID or the email used at checkout
• The product name
• A description of the issue (screenshots are helpful)

Resolution Options

Where a valid exception applies, we will offer one of the following at our discretion:

• File replacement — a corrected or updated version of the product.
• Store credit — credit toward a future Pixelflip purchase.
• Refund — issued to your original payment method, at our discretion for qualifying cases.

Contact

For any questions about this policy, reach us at team@pixelflip.madethis.app.